Refund policy
Return & Refund Policy
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee from the date your order is delivered.
If you’re not satisfied with your purchase, you may request a return within this period. To be eligible, items must be returned in acceptable condition and meet the criteria outlined below.
Eligibility for Returns
To qualify for a return and refund:
- The request must be made within 60 days of delivery
- The item must be unused or only lightly used, in its original condition
- The item must be returned with all original packaging
- Proof of purchase (order number or confirmation email) is required
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns for:
- Items that show significant signs of use
- Items that are damaged due to misuse or improper handling
- Products returned without prior approval
Return Process
To initiate a return, please contact our support team with your order details.
If your return is approved, you will receive instructions on how to send your item back.
Please note that items must be returned to the specified return address provided by our team.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Return Shipping
Customers are responsible for returning the item.
Depending on your location, return shipping arrangements may vary.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us and we will assist you.